Return policy.

At Blue Grub Farms LLC, we are committed to providing high-quality Black Soldier Fly Larvae (BSFL) products and related items. We want you to be completely satisfied with your purchase. This return policy outlines the conditions under which we accept returns.

Return Eligibility

  • Returns are accepted for defective or broken products within 30 days of purchase.

  • The item must be in its original packaging when possible.

  • A proof of purchase (receipt or order confirmation) is required for all returns.

Non-Returnable Items

Due to the nature of our products:

  • Live BSFL are non-returnable once delivered, unless they arrive damaged or dead.

  • Returns for dried BSFL products will only be accepted if the packaging is sealed and unopened, or if the product is defective.

How to Initiate a Return

  1. Contact us at grubbear@bluegrubfarm.com within 30 days of receiving your order.

  2. Include your order number, the item(s) you wish to return, and photos of the defective or broken product.

  3. Our customer service team will review your request and provide further instructions.

Refund Process

  • Approved returns will be refunded to the original payment method.

  • Refunds typically process within 5-7 business days after we receive the returned item.

  • Shipping costs for returns of defective items will be reimbursed.

Contact Information

For any questions regarding our return policy, please contact: